Using the crypto checkout: what the payment page shows

When you choose the crypto checkout for a top-up, you leave our receipt for a hosted payment page. It is the quickest way to pay, because the checkout confirms the payment to us by itself — there is no transaction ID to paste afterwards. This article explains what you see on that page, which parts matter most, and how the result finds its way back to your order.

Getting to the checkout

On the Top up screen, enter the balance, choose the crypto checkout as the payment method, tick the terms box and tap Pay. Your order is created at that moment with the total locked, and your browser moves to the checkout.

If anything goes wrong while opening the page — a slow connection, a timeout — you land back on your order with a short message. The order is safe, still waiting for payment, and you can try again from it with Pay.

What the payment page shows

Checkout pages differ in design, but they share the same building blocks.

The amount due

The total from your order, shown in US dollars, and — once you pick a coin — the equivalent amount in that coin. That figure is what must land. If your wallet or exchange charges for sending, add the fee on top so the amount that arrives still matches.

The coin and network selector

A list of the coins and networks the checkout accepts. Picking one shows the exact amount in that coin and the address to pay. Choose the network that matches where your funds are. If you hold USDT on TRON, choose USDT on TRON; do not pick a different network and hope it works. Our guide to gas, energy and bandwidth explains how the networks behind those labels differ.

The payment address and QR code

Where the money goes, normally shown with a QR code next to a copy button. Use the copy button rather than typing the address. After pasting it into your wallet, compare the first and last few characters with the page.

A time limit

Many checkouts hold the coin amount for a limited time, because crypto prices move. If the timer runs out before you send, refresh or reopen the payment so the amount is recalculated. Sending after the timer has expired can lead to a mismatch.

A status indicator

Once you have sent the payment, the page usually shows that it has detected the transfer and is waiting for confirmations. You do not have to keep it open; the result reaches your order either way.

After you send

The network needs some time to confirm the transfer. When it is confirmed, the checkout sends our server a signed message about the payment. Our server checks the signature before believing it, records the amount received, and updates your order:

• Paid – awaiting card if the full amount arrived.
• Underpaid – needs review if clearly less than the total arrived.

You get an email either way. From Paid – awaiting card, your card is issued by a member of the team. Most paid top-ups turn into a card within a few hours.

The Check status button

If the payment seems slow, open the order and use Check status. It tells you whether a confirmation from the checkout has reached us yet. A payment still confirming on the network shows up once it's through; there is nothing more for you to do.

If you cancel or close the page

Closing the tab does not cancel the order. It stays as Awaiting payment and you can return to the checkout from the receipt whenever you like. If you use a cancel option on the checkout itself, the order changes to Cancelled and no card is issued. You can always start a new top-up.

Paying from an exchange versus a wallet

The checkout does not care where the payment comes from, but the experience differs a little.

From an exchange, you open the withdrawal screen, choose the coin and the network shown on the checkout, paste the address and enter the amount. Watch for two things: whether the exchange keeps its fee from the sum you enter (if so, enter more so everything arrives), and whether the withdrawal needs extra approval steps that could outlast the checkout's timer. If approval takes a while, reopen the payment when you are ready so the coin amount is fresh.

From a self-custody wallet, you send directly. The wallet charges a network fee in the network's own coin, so you need a little of that coin as well as the token you are paying with. Many wallets can also scan the QR code, which fills in the address for you — the network and amount still need checking.

Either way, once the transfer is broadcast, you can come back to the receipt later; the result reaches it on its own.

Good habits at the checkout

• Pay the full amount in one transfer. Splitting the payment across two sends makes it harder to match and can leave the order underpaid while the second part confirms.
• Use a wallet or exchange you know well. Unfamiliar interfaces are where network mistakes happen.
• Watch for exchange fees taken from the amount. When the exchange keeps its fee out of the sum you send, top the figure up so the whole total lands.
• Don't send twice. If you are unsure whether the first payment went through, check the order status first.

For the full journey from balance to card, see paying for a top-up with crypto, step by step, and the How it goes page for every order status.

Quick answers

Do I need an account at the payment provider?

Usually not. You only need to send the payment from your own wallet or exchange.

Which coins can I use?

Whatever the checkout lists when you open it. The list can vary, so choose from what the page shows on the day.

Can the checkout see my wallet?

No. It only sees the transfer you send to its address, which is public on the blockchain anyway.

What if the coin price changes during payment?

The amount is held for the time shown on the page. Pay within that window, or reopen the payment to get a fresh amount.

Summary

The checkout shows the amount, the coin and network, the address and a timer. Pick the network that matches your funds, paste the address, send the full amount in one transfer and let the network confirm. The checkout reports the payment to us, your order updates, and a person issues the card.