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A virtual card loaded with the balance you picked: a card number, expiry date and CVV for paying online. It isn’t tied to a bank account, and it can’t spend more than it holds.

As small as $10.00 and as big as $5,000.00, down to the cent. Tap a quick chip or type the exact amount on the keypad; the total moves as you type.

No. A card’s balance is set once, when it’s issued. Need more? Top up again and you get a fresh card. Plenty of people like it that way: one card per shop or subscription is easy to follow.

You must be 18 or older, allowed to use the service where you live, and outside sanctioned countries. Bring an email address and a phone with an authenticator app.

With crypto, in one of two ways, depending on what is switched on. A crypto checkout takes you to a hosted page and confirms by itself. A wallet transfer means sending the exact total to the address shown and pasting the transaction ID (TXID). The pay sheet lists what is available today.

Your chosen balance, then 15% of it as the top-up charge, then a flat $5.00 card fee. The keypad shows the total live, and it locks when you confirm. No monthly fees, no account fees.

A short payment puts the top-up on hold as “Underpaid – needs review”, and we get in touch to collect the rest or return what arrived. Crypto sent on another network or to another address can be lost for good, so copy both exactly as the app shows them.

Open the top-up in Activity and tap Pay to get back to the payment page. It waits as “Awaiting payment” until a payment is confirmed, and Check status tells you whether a confirmation has come in.

Most paid top-ups turn into a card within a few hours. A person issues every card, so busy hours or a slow network can add time. The receipt in Activity shows each step as it happens.

Your payment is confirmed and the top-up is in the queue. Next, a team member issues the card; an email and an Inbox ping land the moment it’s live.

The receipt and the email both give the reason. Usually the payment didn’t match or came up short. Open a ticket from the receipt and we will sort it out with you.

At online checkouts that take card payments. Each shop sets its own rules and some turn virtual cards away, so check first when it matters.

In the Cards tab, tap Unlock number & CVV and type the code your authenticator shows. The details stay visible for one minute, then hide again.

To protect you, or while we look into unusual activity. A frozen card can’t pay until it is unfrozen. Any status change triggers an email, and a ticket gets you the details.

Only the card balance, and only in two cases. A card you never used comes back in full. A used card qualifies when $500.00 or more is left: we close it and pay out what is left, keeping 10% as commission. Fees never come back. Everything is spelled out in the refund rules.

As crypto, sent wherever your request says, on the network you name. Read both twice, because once a payout leaves it can’t be pulled back.

Your account unlocks card numbers, so a password alone isn’t enough. With an authenticator, a leaked password is useless without your phone. Customers and staff all use one, and nobody can switch it off.

Numbers, CVVs and expiry dates are encrypted and unlock only for you, with a current authenticator code. Screenshots you add to a wallet transfer sit in private storage that only the staff checking your top-up can open.

Get in with a recovery code (one use each), then open a ticket under Me → Help so we can unlink the old authenticator and you can set up the new phone. Lost the codes as well? Email support from your account’s address so we can confirm it is you.

Never. Not by email, ticket or chat. Anyone asking for your password, a six-digit code or a recovery code is trying to scam you.